On Sunday we took the children, as part of the boy’s birthday celebrations and also because LNFATR was going, to a local steam railway, where they had “A day out with Thomas the Tank Engine”.
The kids had a great time. It was fairly small which was perfect for them. In the locomotive shed (it is part of a working steam railway so is a working shed – gloomy and dirty but also strangely beautiful) there was a model railway to look at, face painting (the girl had it done for the first time, her stillness was legendary), a 9 seat cinema showing a Thomas the Tank film which both kids spent a considerable amount of time in, some old fashioned penny games which the girl enjoyed playing, a ride on car that the boy became quite attached to, the buffet car (of course, we avoided that), Punch and Judy (a proper old-fashioned one where Judy and the policeman get beaten to death by Mr Punch and then thrown in the bin – thanks for the warning, I might not have let the girl watch if I’d known), and, the big draw of the day, in the locomotive yard were Thomas, Percy, Duck, Diesel and Daisy pulling trucks backwards and forwards. I was a bit surprised when the girl asked me why they weren’t all talking – I thought she’d worked out that television isn’t real!
We had also booked onto the tea-time train where we would have a tea party with the Fat Controller. Thomas the Tank himself pulls that train and all the children are given a little box with a picnic tea in. I booked this before we found out about the boy’s allergy. As soon as we’d been to see the private allergy specialist, I telephoned the railway to explain what was happening and to find out how geared up for allergies they were. I wasn’t expecting much and so was pleasantly surprised when the chap I spoke to was very positive and said that if I made myself known to a member of staff when I got there then all would be fine. I would be able to speak to the catering staff and choose what went into the boy’s box and they would prepare his box in a clean (i.e. nut free) environment. We got there and I duly made myself known to the man on the door. He sent me back to the ticket office where the lady on the desk really hadn’t got a clue what to do about us. Unfortunately, my arriving at her desk coincided with a train coming in (they ran once an hour all day) and a load of people trying to get through where we were waiting into the shed where all the attractions were. After most of the people had cleared, the lady sent a steward to go and find the general manager. We were all asked to wait outside. In the rain (oh, alright, drizzle but that’s not the point). With no umbrella. The general manager never appeared. Instead, after about 15 maybe 20 minutes had passed, the steward came back with a piece of paper with the contents of the box written on it.
Kit kat (chocolate/biscuit bar, just in case they’re not universal)
Jam sandwich
Sausage rolls
Grapes
Tomatoes
Crisps
I asked to see someone in catering and was told they had gone home. I explained that I’d been told on the phone that I would be able to pick what went into the boy’s box and see where it was prepared and was told that under no circumstances would that have happened even if catering was still there. Until we got on the train and had the box in front of us I wouldn’t be able to check any labels. I had no idea where the sandwich/sausage rolls were made and with what ingredients. I didn’t know what brand of crisps they would have.
We took the slightly scary decision to go on the tea-time train anyway. The husband agreed that I would hi-jack the boy’s tea as soon as it arrived, steal the sausage rolls, give him the grapes and tomatoes and check the packaging on the crisps/kit kat (and this doesn’t even begin to deal with my issues with giving small children a kit kat and a whole packet of crisps, but that’s a whole other soapbox). We decided that a jam sandwich was probably ok although I wasn’t happy having not seen the bread/margarine/jam packets. I had loads of (mostly) healthy snacks in my bag (I always tended to have something they could eat with me before, even more so now) so I knew we could fill the gaps left if I’d had to take more than just the sausage rolls. As it was, it was ok but they had some rice cakes anyway.
After the initially positive phone call I was so disappointed that they handled us, in my view, so badly. If they’d just said on the phone that there was a chance that the catering manager wouldn’t be there and that I wouldn’t be able to see where the food was prepared then I wouldn’t have minded taking a packed lunch for him. Next time we do anything like that I won’t bother checking, I’ll just take a packed lunch. Lesson learnt.
Anyway, rant over. I will be writing a stiff letter though. I’ll let you know if anything comes of it.
Here are me and the girl on the tea time train – I’m even managing to smile by this point! Sadly, only some of her face painting remains, we had to wipe her face after a mid afternoon snack and lost half of Rosie.

And look, Thomas the Tank Engine really does exist although he’s not very chatty.

This last photo is for Kim at Frogpondsrock. It is the sky on the way home and I think she might like the colours (although having been from eye to camera, from camera to computer and from computer to blog they’re not as vivid as I remember them).
